Mrs Sunil & Family
Customer: Mrs Sunil & Family from United Kingdom & Sri Lanka
Tour Name: Indochina Discovery
First let me thank you on behalf myself and Mr and Mrs Kumarage for organizing such a memorable holiday for us. Everything went according to how you have planned and how we expected the holiday to be.
The hotels were to a standard that we expected and the food was nice everywhere and in Oriental Sails the food was really special.
The guide in North Vietnam was very friendly and also very helpful. We were very pleased with his services.
I cannot say the same thing about the guide in Oriental Sails. There appear to be a discrepancy between what you have listed in your itinerary and what we got to see. The places included in your itinerary, except the Amazing Cave and the Ti Island (both we visited) she said that she pointed out to us the others while we were having lunch on the 1st day. If she did we didn”t know and didn”t understand her as we were having our lunch. We know that she is not a guide employed by Style Travels. I think that part of her problem was that she had a cold. As everything else in Oriental Sails was perfect we were not too bothered about the shortcomings of the guide.
The guide in South Vietnam was Ok. The guides in Cambodia and Laos were excellent, including the driver and guide who came to the airport in Vientiane to collect us and then to drop us back. With regard to the hotels, the only adverse comment I can make is that the staff at the hotel in Luang Prabang were not very friendly, may be partly due to the fact that most of them couldn”t speak or understand English.
All in all we had a very memorable holiday in 3 beautiful countries. Whilst writing I must also mention that we were extremely happy with the way you dealt with our correspondence promptly and in a very efficient manner. Thanks again for your efforts in making this holiday such a memorable one.
Please also accept my apologies for not writing to you earlier. Since I got back I have been inundated with so many other complicated issues.
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